|
| Summary
of Qualifications |
| Extremely creative and inventive, while considerate of the limits. Energetic and charismatic; relentlessly eager to learn new things and think outside the norm to pursue the best possible solution for the customer. Excellent graphic artist and web designer; able to adopt specific styles immediately for the sake of design continuity. A very advanced computer geek, able to expertly work with Macs or PC, and able to troubleshoot and maintain them. A valuable team player, thorough and detailed, yet also appreciates working independently and be able to remain on top of tasks. Excellent leadership skills, naturally able to maintain order and give directions, while at the same time easily respectable as a team member and able to take orders without problems and execute them as given. |
 |
| Experience |
| DakotaCom.net
Communications |
|
May 2003 - March 2005 |
Technical
Service Representative |
Tucson,
AZ |
| Handled
all manner of troubleshooting dialup and DSL connection
issues for all Windows and MacOS platforms, such as
e-mail issues, software issues, and in some cases hardware
issues. Took on additional responsibilities of maintaining
and updating the DakotaCom.Net website, such as creating
graphics, updating up the moment announcements, and
creating extra information sites. |
 |
| TNI Partners
- FasTucson (formerly AZStarNet) |
|
January 2000 - March 2003 |
Technical
Service Consultant |
Tucson,
AZ |
| Handled
all manner of troubleshooting dialup and DSL connection
issues for all Windows and MacOS platforms, such as
e-mail issues, software issues, and in some cases hardware
issues. Took on additional responsibilities of maintaining
and updating the FasTucson.Net website, such as creating
graphics, updating up the moment announcements, maintaining
the support pages, and creating extra information sites.
|
|
| NAU ITS
|
|
September 1998 - December 1999 |
Computer
Lab Aid |
Flagstaff,
AZ |
| Supervised
the computer lab in various dormitories around campus
each for personal and academic student use. Job knowledge
requirements included all aspects of the computer including
all desktop publishing programs as well as internet
related programs. Excellent customer service was necessary
to deal with the students and walk them through their
computer related problems. |
|
| Education |
Associate
of Applied Science in Digital and Film Arts, Web Design
Pima Community College, May 2004
High Honors
Cumulative GPA: 3.79 |
|
| Skills |
| Strong
Internet know-how, including navigation and usage of
most all desktop and internet related programs. Close
familiarity with all Windows and MacOS platforms. Technical
skills include solving connection issues via dial-up
or DSL. Typing skills tested and resulted at 72 words
per minute. Able to multi-task proficiently, on and
off the telephone, and keep detailed records of each
task. Web page and graphic design include personal web
pages, fan web pages, and professional business page
design, with software such as Adobe, Corel, Microsoft,
Macromedia and Quark. |
|
| Personal
Interests |
| Art,
focusing on figure and comic book drawing. Digital media
such as web design, programming (HTML, JavaScript, CSS,
Flash), and Adobe products such as Photoshop, Image
Ready, and Illustrator. Music, performing in Marching,
Jazz, and Concert band. |
|
|
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|
Cynthia M Gastelum